99.98%Uptime
12minP1 response
Quality & Support
Maintenance, Support &Managed Services
SLA-backed monitoring, updates and improvements - your software stays an asset, not a liability.
exit-friendly by contract
Heartbeat pulse line with a FORCE beat — uptime that stays aliveProblems solved
What this removes.
no accountable owner
who maintains this is answered with silence
security patch debt
CVEs pile up faster than sprints
downtime without alerting
customers find outages before you do
feature backlog stall
improvements die in someday
knowledge walk-out
the only engineer who knew it left
What's included
What you get.
- 24/7 monitoring + alerting (Sentry/Grafana)
- patch + dependency updates
- SLA response tiers (P1/P2/P3)
- monthly improvement sprints
- uptime + health reports
- knowledge base + runbooks
- backup + DR drills
- security baseline upkeep
- quarterly business reviews
- exit handover pack
Scope
Scope, clearly drawn.
Core scope is fixed. Add-on prices are indicative — not quotes.
Included in every engagement
- onboarding audit
- monitoring + alerting setup
- SLA steady-state
- patch cadence
- improvement sprints
- quarterly reviews
Optional add-ons
- 24/7 P1 coverage upgrade+$4k/mo
1h acknowledgment
- on-call included+$2k/mo
named engineers
- legacy refactor sprint+$6k
risk-ordered
- DR drill quarterly+$3k
full rehearsal
Our approach
How we run it.
Onboarding audit
inventory + risk register
Monitoring setup
alerts that mean something
Steady-state SLA
patch + respond on tiers
Improvement sprints
backlog that actually moves
Quarterly reviews
health + roadmap, honest numbers
Pricing signal
What it typically costs.
Typical range
from $2k/mo (Care $2k / Pro $4.5k / Enterprise $9k)
Midpoint $5.5k · final quote after a fixed-scope discovery.
90-day warranty on all builds
Technologies
Tools we reach for.
Case evidence
Proof.
Our team's work, before DosVectis.
Reviews
What clients say.
About our team's work, before DosVectis.
- 5/5Verified client
“Uptime 99.98% since handover.”
CTOChief Technology Officer, marketplace
FAQ
Questions, answered.
Can you support code you didn't write?
Yes - after an onboarding audit with a risk register.
What are the SLA tiers?
P1 1h (Enterprise), P2 8h (Pro), P3 next sprint (Care).
Is exit friendly?
By contract - docs, runbooks and a handover pack guaranteed.
Response vs resolution?
SLA covers acknowledgment; resolution targets in the quarterly review.
How are improvements prioritized?
Risk + leverage scoring you can inspect, not a black box.
Do you hand over to in-house teams?
Yes - enablement sessions included; we leave you stronger.
Related services
Pairs well with.
Maintenance, Support & Managed Services without the guesswork.
SLA-backed monitoring, updates and improvements - your software stays an asset, not a liability.