Stage 08
Post-Launch Support
Monitoring that alerts, patches that land, an SLA you can hold us to.
Approach stage 08: Post-Launch SupportWhy it matters
Why this stage earns its keep.
downtime without alerting fails
monitoring that actually alerts
patch debt compounds
CVEs land before attackers
small improvements die in someday
monthly improvement hours
lock-in is a contract trap
exit handover guaranteed
Step by step
How it runs.
Onboarding audit
inventory + risk register
Monitoring setup
alerts that mean something
SLA live
tiers + escalation paths
Monthly sprints
backlog that actually moves
Quarterly review
health + roadmap
Deliverables
What you walk away with.
- 24/7 monitoring + alerting
- dependency patch cadence
- SLA response tiers
- monthly health reports
- improvement hours
- security baseline upkeep
- backup + DR checks
- exit handover pack
Who's involved
The people on the stage.
- Support engineer1
- SRE0.5
- PM0.5
Controls
Quality & risk.
- P1 acknowledged within 1h (Enterprise tier)
- critical patches within 7 days
- backups tested monthly
- DR drill quarterly
- exit handover guaranteed by contract
FAQ
Questions, answered.
What if we exceed hours?
Overage at T&M rates -10%, approved before spent.
Can we upgrade tiers mid-month?
Yes - prorated, effective same day.
Exit?
30 days, full handover pack guaranteed.
Do you support code you didn't write?
Yes - after the onboarding audit.
How is uptime measured?
External probes + published monthly reports.
Post-Launch Support applied to your project.
Tell us where you are — we'll run the stage that gets you unstuck.