Case study · enterprise-transform
Marketplace Handover
Seamless takeover of a live marketplace - zero downtime, SLA-backed.
Marketplace Handover case studyOverview
The brief.
A new client needed to take over a live marketplace platform from a departing vendor without disrupting trading. We ran a structured handover, migrated infrastructure, and moved into an SLA-backed care contract.
Client
Global marketplace
E-commerce
3M SKUs
Gallery
In the wild.
The numbers.
Results
99.98%
Uptime through handover
12min
P1 response
The challenge
What was in the way.
Live platform, no margin for error
Any outage during the takeover meant lost trading and lost trust.
Vendor knowledge gap
The outgoing team held undocumented operational knowledge.
The solution
How we solved it.
We documented runbooks, migrated to our IaC-managed infrastructure, and ran a phased cutover with rollback at every step.
“They took over a system we barely understood and never dropped a request.”
Outcome
The bottom line.
Seamless takeover of a live marketplace - zero downtime, SLA-backed.
FAQ
About this engagement.
What does the handover include?
Runbooks, IaC, monitoring and full operational ownership.
How is downtime managed?
Phased cutover with rollback at every stage.
Can you take over our existing vendor?
Yes - structured knowledge transfer first.
Want results like these?
We build to the outcome, then let the numbers speak.