Engagement Models
Maintenance & SLA Plans
Monitoring, patching and improvements with contractual response times.
from $2k/moexit-friendly by contract
Who it's for
Built for these situations.
products past launch
the build is done; the care begins
inherited legacy systems
code you didn't write, uptime you own
teams without ops capacity
engineers build; we keep lights on
Included
What's in the model.
- 24/7 monitoring + alerting
- dependency patching cadence
- SLA response tiers (P1/P2/P3)
- monthly health + uptime reports
- improvement backlog hours
- security baseline upkeep
- backup + DR drill checks
- knowledge base + runbooks
- quarterly business reviews
- exit handover pack
Not included
What's outside the model.
- new feature builds beyond improvement hoursoverage at T&M rates -10%
- on-prem hardware supportsoftware layer only
- 24/7 on-call on Care/ProEnterprise tier only
- major re-platformingsee /pricing/fixed-price
Pricing
Typical rates.
| Tier | Range | Notes |
|---|---|---|
| Care | $2k/mo | P3 next business day, business hours, 10 improvement hrs |
| Pro | $4.5k/mo | P2 8h, extended hours, 25 improvement hrs |
| Enterprise | $9k/mo | P1 1h, 24/7, 50 improvement hrs |
| overage | T&M -10% | any tier, transparent |
Trade-offs
The honest picture.
Pros
- accountable owner
- predictable cost
- uptime focus
- exit-friendly by contract
Limitations
- hours don't roll over 30d
- setup audit required first
- not for greenfield builds
Getting started
How it begins.
Onboarding audit
inventory + risk register
Monitoring setup
alerts that mean something
SLA live
tiers + escalation paths
Monthly sprints
backlog that actually moves
Pricing FAQ
Questions, answered.
What if we exceed hours?
Overage at T&M rates -10%, approved before spent.
Can we upgrade tiers mid-month?
Yes - prorated, effective same day.
Exit?
30 days, full handover pack guaranteed.
Response vs resolution?
SLA covers acknowledgment; resolution targets in quarterly review.
Do you support code you didn't write?
Yes - after the onboarding audit.
How is uptime measured?
External probes + published monthly reports.
Maintenance & SLA Plans without the guesswork.
Tell us your rough scope — we'll put a real number on it within two working days.