Case study · healthcare
Telemedicine Rollout
From 14-minute intake to 4 - and no-shows down 32%.
Telemedicine Rollout case studyOverview
The brief.
A regional clinic network replaced phone-first intake with an integrated telemedicine + scheduling platform, cutting no-shows and intake time while staying HIPAA-ready.
Client
Regional clinic network
Healthcare
40+ providers
Gallery
In the wild.
The numbers.
Results
-32%
no-shows
14m -> 4m
intake time
+18%
patient satisfaction
99.99%
uptime
The challenge
What was in the way.
Fragmented scheduling
Appointments, reminders and intake lived in five disconnected tools. Staff double-entered data; patients fell through the cracks, driving no-shows.
Compliance pressure
Any patient-facing flow had to be HIPAA-ready, with encryption and audit trails - without slowing the rollout across 40+ providers.
The solution
How we solved it.
We built a unified telemedicine + scheduling platform with FHIR-based EHR integration, automated reminders, and a patient intake flow designed around the no-show problem.
“No-shows dropped a third in one quarter. The front desk finally breathes.”
Outcome
The bottom line.
From 14-minute intake to 4 - and no-shows down 32%.
FAQ
About this engagement.
Was it HIPAA-ready?
Yes - BAA-ready controls, encryption at rest + transit, audit trails.
How did you integrate the EHR?
FHIR-based integration with custom bridges for legacy systems.
How long was rollout?
Discovery 3 weeks; phased rollout over two quarters.
Want results like these?
We build to the outcome, then let the numbers speak.